by Dhiladhila Magazine | Jan 1, 2025 | Business & Industry, Profiles, People, Leadership
Digital advertising is reshaping the way small businesses in Southern Africa connect with their audiences. With the rise of social media, search engine marketing, and programmatic ads, entrepreneurs now have access to powerful tools that were once only available to...
by Dhiladhila Magazine | Dec 22, 2024 | Business & Industry, Consumers, Shopping, Ads & E-Commerce
All over the globe, businesses are increasingly recognizing that customer experience (CX) is not just a buzzword, but a strategic imperative. It’s the sum total of all interactions a customer has with a brand, and it can make or break a business. ...
by Dhiladhila Magazine | Dec 15, 2024 | Business & Industry, Consumers, Shopping, Ads & E-Commerce
A strong, empowered team is the backbone of any organisation striving for excellent customer experience (CX). Employees who feel valued, motivated, and equipped to make decisions can deliver exceptional service that delights customers and drives business growth....
by Dhiladhila Magazine | Dec 2, 2024 | Global & Regional
In a striking development within the UK financial sector, Santander UK has allocated a substantial £295 million to address compensation claims stemming from a car finance mis-selling scandal. This move underscores the increasing scrutiny on financial institutions to...
by Dhiladhila Magazine | Dec 2, 2024 | Global & Regional
The UK’s Financial Conduct Authority (FCA) has intensified its regulatory oversight by initiating a consultation on extending the timeframe for addressing motor finance complaints. This move underscores the agency’s commitment to consumer protection and...
